General Shipping Policy

All items marked as “In Stock” are available for immediate dispatch. If there is any issue with your order we will contact you as soon as possible.

Orders placed before 12 pm Monday – Friday will be processed the same day. Orders placed after 12 pm will be processed the following working day.

If you do not receive a dispatch notification from us within 24 working hours, please get in touch at

The stated shipping time is approximate. We only work with trusted carriers, but delays can happen. Our on time delivery rate is exceptionally good as many of our reviews state.

Your order will be sent out to the delivery address provided. Please make sure this address is correct when placing your order.

Please note that delivery is a Monday – Friday service and will not deliver over weekends.


UK Delivery

We have a range of delivery options for customers in the UK designed to give you the most flexible and low-cost delivery charges possible without compromising on service.

  • An order of up to two Thali plates will incur a £1.50 delivery charge.
  • An order of three of more Thali plates OR an order of a tiffin will incur a £3.00 delivery charge.
  • An order with a basket with a value of £50 or over will be shipped free of charge.


Standard UK Return

You can return any full price product within 30 days of receiving your order.

You can return your order for either:

A Full refund

B Exchange for another product of equivalent value

All items returned must be in perfect unused condition including original packaging and labels in order to be eligible for the above options. Once we receive the returned item and confirm that it is in perfect condition we will issue you a refund or exchange.

Please note, if your original order included a shipping charge, this will not be refunded (unless otherwise stated).


How To Make A Return

Please note: Items must be returned to us in perfect unused condition in the original packaging and labels still attached.

To make a return, enter your order number that you received with your order confirmation email from Jugaard Ltd and your email address. Please make sure to include your order paper work in the return parcel so our team can identify your order.


Returns Address

Thali Easton
64-66 St. Marks Road


Damaged or defective items

All items must be checked upon receipt of delivery. If there are any defects, breakages or damages you must notify us with 48 hours by e-mail to

We are unable to replace or refund any such items if we are not notified within this time period.

We will ask you to either return the item to us or to take a photograph of the problem depending on the item and the circumstances. We will refund you your return postage charges on receipt of the item and send you a replacement from stock on the fastest available delivery service.

If we have no stock left then we will offer a full refund including the cost of your returns postage.


How long will it take to get my refund?

We strive to process refunds as quickly as possible. Once we’ve received the product(s) you’d like to return, we will refund your credit / debit card which usually takes 3-5 working days to process.

A member of the team will notify you via e-mail once we’ve received your return and your refund has been processed.


Company Address

Head office
Jugaard Ltd trading as Thali Restaurant
Thali Southville
Tobacco Factory
North St

Company registration number: 11297820